Privacy Policy

This Privacy Policy explains how Phoenix Flowers ("Phoenix Flowers," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit this website, submit an order request, or otherwise communicate with us. Phoenix Flowers is based in Phoenix, Arizona. If you do not agree with this Policy, please do not submit personal information through the website.

1. Notice at collection

At or before the point of collection, we may collect the following categories of personal information for the purposes shown below:

• Identifiers and contact information: name and phone number, used to respond to requests, confirm orders, provide service, and communicate about an order.
• Order and commercial information: selected products, quantities, budget, occasion, payment-method selection, delivery date and time, preferences, and order history, used to prepare, fulfill, support, and keep records of orders.
• Delivery and recipient information: delivery address, apartment or suite, ZIP code, recipient details included in comments, and card-message content, used to arrange delivery and personalize an order.
• Internet or other electronic activity: IP address, browser and device information, request timestamps, and server logs, used to operate, secure, troubleshoot, and prevent abuse of the website.
• Local preferences: cart contents, theme choice, and acknowledgement of the privacy notice, stored in your browser so those features work.

We retain each category only as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, fraud prevention, accounting, legal compliance, and dispute resolution. We do not sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising, or use it to make decisions that produce legal or similarly significant effects. We do not offer financial incentives for personal information.

2. Sources of information

We collect information directly from you when you complete a form or communicate with us; automatically from your browser or device when you use the website; and, when someone orders flowers for another person, from the customer who provides the recipient's delivery details or message.

3. How we use information

• to respond to inquiries and review, confirm, prepare, deliver, and support orders;
• to communicate about availability, substitutions, pricing, delivery, payment, cancellations, or quality concerns;
• to maintain the cart, theme, forms, and other website functions;
• to protect the website, customers, and business against spam, fraud, security incidents, and misuse;
• to maintain business and transaction records and comply with applicable law; and
• to establish, exercise, or defend legal claims.

The website does not collect payment-card numbers. If payment is arranged after order confirmation, the payment provider's own privacy notice applies to information you provide directly to that provider.

4. How we disclose information

We may disclose information, where reasonably necessary, to:

• hosting, infrastructure, security, and technical service providers that operate the website and store order requests on our behalf;
• florists, couriers, and other fulfillment providers that need information to prepare or deliver an order;
• payment providers you choose after an order is confirmed;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
• a buyer, successor, or adviser in connection with a proposed or completed merger, financing, sale, or transfer of the business, subject to appropriate safeguards.

The site's stylesheet requests a font from Google Fonts. When your browser makes that request, Google may receive technical information such as your IP address and browser details under Google's own privacy terms. We do not permit service providers to use order information for their own advertising.

5. Data retention and security

Retention depends on the type of information, the status of an order, legal and accounting obligations, fraud-prevention needs, and whether information is needed to resolve a dispute. We delete or de-identify information when it is no longer reasonably necessary, subject to lawful exceptions. We use reasonable administrative and technical safeguards, but no method of storage or transmission is completely secure.

6. Cookies, local storage, and browser signals

The public website uses browser local storage to remember your cart, theme choice, and acknowledgement of the privacy notice. These entries remain on your device until you clear site data or your browser removes them. The public shopping experience does not currently use advertising cookies or analytics cookies. Essential server technologies may be used to provide and secure the service, and the restricted administrator area uses an authentication cookie.

Because we do not sell or share personal information for behavioral advertising, browser-based opt-out signals such as Global Privacy Control do not change the current public-site experience. The website does not otherwise respond to legacy "Do Not Track" signals. If our practices change, we will update this Policy and honor legally required opt-out signals.

7. Your privacy choices and U.S. state rights

Depending on where you live and whether the applicable law covers our business, you may have the right to request access to, correction of, deletion of, or a portable copy of personal information; to confirm whether we process it; to opt out of sale, targeted advertising, or certain profiling; and to appeal a denied request. You will not receive discriminatory treatment for exercising an applicable privacy right.

To make a request, call the contact number listed on this website and state that you are making a "Privacy Request." We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization. We may retain or decline to delete information where an exception applies, including transaction, security, accounting, or legal-record requirements.

California residents: the categories collected, sources, purposes, retention criteria, and categories of recipients are described in Sections 1–5. In the preceding 12 months, we have not sold personal information or shared it for cross-context behavioral advertising, and we have no actual knowledge that we sold or shared the personal information of anyone under 16.

8. Children's privacy

The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

9. Data transfers

Our service providers and systems may process information outside your state or country of residence. Those locations may have different privacy laws. Where required, we use appropriate measures intended to protect personal information.

10. Changes to this Policy

We may update this Policy to reflect changes in our practices or legal obligations. We will post the revised Policy here and update the effective date. Material changes apply prospectively unless otherwise permitted by law.

11. Contact us

Privacy questions and requests may be directed to Phoenix Flowers, Phoenix, Arizona, by calling +7 927 122-87-87. Please identify the request as a privacy matter so it can be routed appropriately.